Refund Policy

Last updated: June 11, 2026

30-day money-back guarantee

highkey offers a 30-day money-back guarantee on all paid plans. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund:

• Visit paddle.net and locate the order using the email address you used at checkout, or
• Contact our support team via the email address listed on our website and we will assist with the request.

After the 30-day window

After 30 days we generally do not issue refunds for past billing periods, but you can cancel your subscription at any time from your account billing settings or the Paddle customer portal to stop future renewals. Cancellations take effect at the end of the current billing period.

Questions

If you have any questions about this policy, contact us at the email address listed on our website.